These newly committed utilities join those who were early adopters of ODIN and helped build the momentum needed to implement real-time, standardized, and transparent power outage data nationwide: Poudre Valley Rural Electric Association, Inc.Henderson Municipal Power & Light (HMP&L).Continental Divide Electric Cooperative, Inc.Consolidated Edison of New York and Orange and Rockland Utilities.Choctawhatchee Electric Cooperative (CHELCO).Butler Rural Electric Cooperative Association, Inc.Butler County Rural Electric Cooperative.The following utilities responded to the Call to Action and made a new commitment to sharing real-time, standardized, and transparent power outage data with ODIN: Utilities from the following states have made commitments to ODIN: With these commitments, ODIN participation now exceeds 100 utilities in 44 states and Puerto Rico, delivering electricity to over 43 million electric customers (one-quarter of U.S. In addition, 13 commitments from outage management system vendors will make it simple and fast for the utilities they serve to share their data transparently. New commitments from 35 utilities have increased the number of customers in the ODIN network by over 400%. In less than three weeks since the Call to Action, utility commitments have expanded ODIN’s nationwide reach substantially. Real-time, standardized, and transparent power outage data is essential to improve electricity reliability and ensure that all American communities can benefit from a more electrified future. To advance this goal, the White House Office of Science and Technology Policy issued a Call to Action for utilities to share power outage data with the Outage Data Initiative Nationwide (ODIN) last month. America needs robust, comprehensive, and transparent power outage data to inform investments in grid resilience and restoration, deliver immediate benefits to our existing emergency response systems, and provide visibility into equity. Get Involved Show submenu for “Get Involved””Įxtreme weather events are driving increasing power outages across the nation, especially in underserved communities.The White House Show submenu for “The White House””.Office of the United States Trade Representative.Office of Science and Technology Policy.Executive Offices Show submenu for “Executive Offices””.Administration Show submenu for “Administration””.Outage reports must be made through our automated outage line at 1-80. We offer several payment options, which can be found on our website. Payments and outage reports will not be accepted through Live Chat. Please make sure your information is always up-to-date. This security measure is in place to ensure your data is safe and to ensure we do not share or discuss sensitive information with anyone but you. To initiate a chat, you will be asked to enter information such as the name, email address, phone number, and the last four digits of your SSN associated with your account. Representatives will be available to chat Monday through Friday, from 8 a.m. So, the next time you’re looking for information about your bill, or interested in requesting general services such as a home energy audit or outdoor light repair, remember, our chat feature is here to make things easier! You can avoid wait times and interact with a representative immediately by using the chat feature on our website at. Within the last year, our chat feature received an overall chat satisfaction rating of 86%, with a total of 4,555 chats reported. Live Chat has allowed us to provide our members with a quality level of service, and we are proud to say that our numbers are reflective of this. Since its inception, the chat feature has rendered significant results, offering members the ability to chat online with customer service representatives in real time, for faster, more efficient service.Ĭustomer service remains a top priority and with the rise in our membership, we have a greater need to connect with our members in more ways than ever before. Convenient, highly engaging, and easy to use are just a few qualities members love about our Live Chat feature – a communication channel Union Power introduced in 2017 as a part of our commitment to improving and providing exceptional member experiences.
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